Communicate Effectively
How you can demonstrate this behaviour in practice:
Communicate the vision and set expectations
Communicating your vision enables others to understand how they fit into the wider picture, and to engage with and contribute towards shared goals. Setting expectations avoids confusion, increases clarity, and allows everyone to be held to account. This enables people to be motivated, committed, and successful.
Listen to understand
Effective listening helps you to understand others and their different perspectives and experience. “Listening to understand” is a key skill, which requires you to focus on what the other person is saying and ask relevant questions. This facilitates knowledge-sharing and collaborative working and is critical for building strong relationships.
Consider your audience
We must recognise that different styles of communication work best for different people and contexts. People may also need to be supported to communicate effectively. Reflect on your audience, and adapt the tone, channel, and timing of your communications appropriately. Effective communication includes following up on communications, thanking people directly, sharing information regularly and in a timely manner, and creating time and space for personal and group interactions.